{"id":3,"date":"2026-03-14T14:30:26","date_gmt":"2026-03-14T14:30:26","guid":{"rendered":"http:\/\/adauraserenity-conciergerie.com\/?page_id=3"},"modified":"2026-05-21T14:22:57","modified_gmt":"2026-05-21T13:22:57","slug":"politique-confidentialite","status":"publish","type":"page","link":"https:\/\/adauraserenity-conciergerie.com\/en\/politique-confidentialite\/","title":{"rendered":"PRIVACY POLICY"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8130037 e-con-full e-flex e-con e-parent\" data-id=\"8130037\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4742bcf elementor-widget elementor-widget-html\" data-id=\"4742bcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n#pc-wrap {\r\n  max-width: 100%;\r\n  margin: 0;\r\n  padding: 40px 40px;\r\n  font-family: 'Helvetica Neue', Arial, sans-serif;\r\n  color: #2c2c2c;\r\n  line-height: 1.75;\r\n}\r\n#pc-wrap .pc-header {\r\n  text-align: center;\r\n  padding-bottom: 32px;\r\n  border-bottom: 2px solid #B8860B;\r\n  margin-bottom: 40px;\r\n}\r\n#pc-wrap .pc-brand { font-size: 22px; font-weight: 600; color: #1a1a2e; letter-spacing: 0.05em; margin-bottom: 4px; }\r\n#pc-wrap .pc-subtitle { font-size: 13px; color: #888; font-style: italic; margin-bottom: 16px; }\r\n#pc-wrap .pc-doc-title { font-size: 18px; font-weight: 600; color: #B8860B; letter-spacing: 0.06em; text-transform: uppercase; margin-bottom: 6px; }\r\n#pc-wrap .pc-version { font-size: 12px; color: #aaa; font-style: italic; }\r\n#pc-wrap h2 {\r\n  font-size: 15px !important;\r\n  font-weight: 600 !important;\r\n  color: #1a1a2e !important;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.06em;\r\n  margin: 36px 0 12px !important;\r\n  padding-bottom: 6px;\r\n  border-bottom: 1px solid #e8e0cc;\r\n}\r\n#pc-wrap h3 {\r\n  font-size: 14px !important;\r\n  font-weight: 600 !important;\r\n  color: #B8860B !important;\r\n  margin: 24px 0 8px !important;\r\n}\r\n#pc-wrap p {\r\n  font-size: 14px !important;\r\n  color: #3a3a3a !important;\r\n  margin: 0 0 10px !important;\r\n  line-height: 1.75 !important;\r\n}\r\n#pc-wrap ul {\r\n  margin: 8px 0 16px 0 !important;\r\n  padding-left: 0 !important;\r\n  list-style: none !important;\r\n}\r\n#pc-wrap ul li {\r\n  font-size: 14px;\r\n  color: #3a3a3a;\r\n  padding: 4px 0 4px 20px;\r\n  position: relative;\r\n  line-height: 1.65;\r\n}\r\n#pc-wrap ul li::before {\r\n  content: '\u2014';\r\n  position: absolute;\r\n  left: 0;\r\n  color: #B8860B;\r\n  font-weight: 600;\r\n}\r\n#pc-wrap .info-table {\r\n  width: 100%;\r\n  border-collapse: collapse;\r\n  margin: 16px 0;\r\n  font-size: 13px;\r\n}\r\n#pc-wrap .info-table th {\r\n  background: #1a1a2e;\r\n  color: #B8860B;\r\n  padding: 10px 14px;\r\n  text-align: left;\r\n  font-size: 12px;\r\n  font-weight: 600;\r\n  text-transform: uppercase;\r\n  letter-spacing: 0.05em;\r\n}\r\n#pc-wrap .info-table td {\r\n  padding: 9px 14px;\r\n  border-bottom: 1px solid #f0ebe0;\r\n  color: #3a3a3a;\r\n  font-size: 13px;\r\n  vertical-align: top;\r\n}\r\n#pc-wrap .info-table tr:nth-child(even) td { background: #faf8f4; }\r\n#pc-wrap .info-table td:first-child { font-weight: 500; color: #1a1a2e; }\r\n#pc-wrap .highlight-box {\r\n  background: #faf7f0;\r\n  border-left: 3px solid #B8860B;\r\n  padding: 14px 18px;\r\n  margin: 16px 0;\r\n  border-radius: 0 4px 4px 0;\r\n}\r\n#pc-wrap .highlight-box p { margin: 0 !important; font-size: 13px !important; color: #5a4a1a !important; font-style: italic; }\r\n#pc-wrap a { color: #B8860B; text-decoration: none; }\r\n#pc-wrap a:hover { text-decoration: underline; }\r\n#pc-wrap .pc-footer {\r\n  margin-top: 48px;\r\n  padding-top: 24px;\r\n  border-top: 1px solid #e8e0cc;\r\n  text-align: center;\r\n  font-size: 12px;\r\n  color: #aaa;\r\n  font-style: italic;\r\n}\r\n<\/style>\r\n\r\n<div id=\"pc-wrap\">\r\n  <div class=\"pc-header\">\r\n    <div class=\"pc-brand\">AD Aura Serenity &amp; Co<\/div>\r\n    <div class=\"pc-subtitle\">Premium Concierge Service \u2014 French Riviera<\/div>\r\n    <div class=\"pc-doc-title\">Privacy Policy<\/div>\r\n    <div class=\"pc-version\">Last updated: 21 May 2026<\/div>\r\n  <\/div>\r\n\r\n  <div class=\"highlight-box\">\r\n    <p>AD Aura Serenity &amp; Co attaches particular importance to the protection of your personal data and is committed to ensuring that it is processed confidentially, securely and in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.<\/p>\r\n  <\/div>\r\n\r\n  <h2>1. Identity of the data controller<\/h2>\r\n  <table class=\"info-table\">\r\n    <tr><td>Name<\/td><td>AD Aura Serenity &amp; Co<\/td><\/tr>\r\n    <tr><td>Legal form<\/td><td>SAS with a share capital of \u20ac5,000<\/td><\/tr>\r\n    <tr><td>Head office<\/td><td>455 Promenade des Anglais, Immeuble Premier A, 06200 Nice<\/td><\/tr>\r\n    <tr><td>SIREN<\/td><td>102 462 116 &mdash; RCS Nice<\/td><\/tr>\r\n    <tr><td>Intra-Community VAT<\/td><td>FR53102462116<\/td><\/tr>\r\n    <tr><td>Editor-in-chief<\/td><td>Ms Audrey ESPOSITO, Chair<\/td><\/tr>\r\n    <tr><td>Website<\/td><td><a href=\"https:\/\/adauraserenity-conciergerie.com\/en\/\">adauraserenity-conciergerie.com<\/a><\/td><\/tr>\r\n    <tr><td>Contact<\/td><td><a href=\"mailto:contact@adauraserenity-conciergerie.com\">contact@adauraserenity-conciergerie.com<\/a><\/td><\/tr>\r\n    <tr><td>Phone<\/td><td>+33 (0)6 67 21 42 55<\/td><\/tr>\r\n  <\/table>\r\n\r\n  <h2>2. Data collected and purposes<\/h2>\r\n\r\n  <h3>2.1 Contact forms and quote requests<\/h3>\r\n  <p>When you fill in a form on our website, we collect the following information: surname, first name, email address, telephone number and message. This data is used solely to respond to your enquiry.<\/p>\r\n  <p><strong>Legal basis:<\/strong> legitimate interests (Article 6(1)(f) of the GDPR) and prior consent.<\/p>\r\n\r\n  <h3>2.2 Bookings and payments<\/h3>\r\n  <p>As part of your bookings, we process: contact details, stay details and payment information. Payments are processed by <strong>Stripe Connect<\/strong> \u2014 AD Aura Serenity &amp; Co never has access to your credit card details.<\/p>\r\n  <p><strong>Legal basis:<\/strong> performance of a contract (Article 6(1)(b) of the GDPR).<\/p>\r\n\r\n  <h3>2.3 User account<\/h3>\r\n  <p>If you create an account on our website (WooCommerce), we will retain your profile information to make it easier for you to place future orders. You can request that your account be deleted at any time.<\/p>\r\n\r\n  <h3>2.4 Cookies and web analytics<\/h3>\r\n  <p>Our website uses cookies to improve your experience and measure visitor numbers. See the section <strong>6. Cookies<\/strong> below.<\/p>\r\n\r\n  <h3>2.5 Comments<\/h3>\r\n  <p>If you leave a comment, we collect the data from the form, your IP address and your browser\u2019s user agent (for spam detection). An anonymised version (hash) of your email address may be sent to Gravatar.<\/p>\r\n\r\n  <h3>2.6 Media and images<\/h3>\r\n  <p>We recommend that you avoid uploading images containing EXIF location data (GPS), as this information may be downloaded by visitors to the site.<\/p>\r\n\r\n  <h2>3. Shelf life<\/h2>\r\n  <table class=\"info-table\">\r\n    <thead><tr><th>Data type<\/th><th>Shelf life<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>Contact enquiries \/ forms<\/td><td>3 years from the last contact<\/td><\/tr>\r\n      <tr><td>Donn\u00e9es de r\u00e9servation et de s\u00e9jour<\/td><td>Duration of the relationship + 3 years (dispute resolution)<\/td><\/tr>\r\n      <tr><td>Accounting and tax data<\/td><td>10 years (Article L.123-22 of the Commercial Code)<\/td><\/tr>\r\n      <tr><td>Comments and metadata<\/td><td>Time required to monitor communications<\/td><\/tr>\r\n      <tr><td>User accounts<\/td><td>Account activity period<\/td><\/tr>\r\n      <tr><td>Cookies and trackers<\/td><td>A maximum of 13 months (CNIL recommendation)<\/td><\/tr>\r\n      <tr><td>Sales lead data<\/td><td>3 years from the last contact<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n\r\n  <h2>4. Recipients and data transfers<\/h2>\r\n\r\n  <h3>4.1 Data sharing<\/h3>\r\n  <p>Your personal data is not sold, rented or passed on to third parties for commercial purposes. It may only be shared with:<\/p>\r\n  <ul>\r\n    <li>The technical service providers required for the website to operate (web host, payment processing tools)<\/li>\r\n    <li>Booking platforms (Airbnb, Booking.com) for your holidays<\/li>\r\n    <li>The competent authorities in the event of a legal obligation<\/li>\r\n  <\/ul>\r\n\r\n  <h3>4.2 Transfers outside the European Union<\/h3>\r\n  <p>Some of our service providers are based outside the European Union:<\/p>\r\n  <table class=\"info-table\">\r\n    <thead><tr><th>Service Provider<\/th><th>Country<\/th><th>Purpose<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>Stripe<\/td><td>United States<\/td><td>Payment Processing<\/td><\/tr>\r\n      <tr><td>Google Workspace \/ Analytics<\/td><td>United States<\/td><td>Messaging, Statistics<\/td><\/tr>\r\n      <tr><td>Airbnb \/ Booking.com<\/td><td>United States<\/td><td>Booking platforms<\/td><\/tr>\r\n      <tr><td>Hostinger<\/td><td>Chypre (UE)<\/td><td>Website Hosting<\/td><\/tr>\r\n      <tr><td>Tidio<\/td><td>Pologne (UE)<\/td><td>Chatbot and Support<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n  <p>These transfers are governed by the <strong>Standard Contract Clauses (SCC)<\/strong> adopted by the European Commission (Decision 2021\/914), ensuring a level of protection equivalent to that applicable within the EU.<\/p>\r\n\r\n  <h2>5. Data Security<\/h2>\r\n  <p>AD Aura Serenity &amp; Co implements appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure:<\/p>\r\n  <ul>\r\n    <li>Encryption of communications (HTTPS\/SSL)<\/li>\r\n    <li>Data Access Control<\/li>\r\n    <li>Regular Backups<\/li>\r\n    <li>Payments are processed exclusively by Stripe (PCI-DSS certified)<\/li>\r\n  <\/ul>\r\n\r\n  <h2>6. Cookies and Trackers<\/h2>\r\n\r\n  <h3>6.1 Strictly Necessary Cookies<\/h3>\r\n  <p>These cookies are essential for the website to function. They do not require your consent.<\/p>\r\n  <table class=\"info-table\">\r\n    <thead><tr><th>Cookie<\/th><th>Purpose<\/th><th>Duration<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>WordPress Session<\/td><td>Maintaining the Login Session<\/td><td>Session<\/td><\/tr>\r\n      <tr><td>WooCommerce Cart<\/td><td>Shopping Cart Memory<\/td><td>Session \/ 2 days<\/td><\/tr>\r\n      <tr><td>cookie_consent<\/td><td>Saving Your Cookie Preferences<\/td><td>12 months<\/td><\/tr>\r\n      <tr><td>Remember Me<\/td><td>Persistent connection (if enabled)<\/td><td>2 weeks<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n\r\n  <h3>6.2 Analytics Cookies (with consent)<\/h3>\r\n  <table class=\"info-table\">\r\n    <thead><tr><th>Cookie<\/th><th>Supplier<\/th><th>Purpose<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>_ga, _gid<\/td><td>Google Analytics<\/td><td>Anonymized audience measurement<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n\r\n  <h3>6.3 Functional Cookies (with consent)<\/h3>\r\n  <table class=\"info-table\">\r\n    <thead><tr><th>Cookie<\/th><th>Supplier<\/th><th>Purpose<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>tidio_state<\/td><td>Tidio<\/td><td>Chatbot and Online Support<\/td><\/tr>\r\n      <tr><td>Instagram embed<\/td><td>Instagram \/ Meta<\/td><td>Viewing the Instagram Feed<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n\r\n  <h3>6.4 Managing Your Preferences<\/h3>\r\n  <p>During your first visit, a banner will allow you to accept or decline non-essential cookies, in accordance with the CNIL's recommendations. You can change your preferences at any time by clicking the link <strong>\u201cCookie Settings\u201d<\/strong> at the bottom of the page.<\/p>\r\n  <p>You can also configure your browser to block or delete cookies. Blocking certain cookies may affect the website's functionality.<\/p>\r\n\r\n  <h2>7. Embedded Content<\/h2>\r\n  <p>The pages on this site may include embedded content (videos, Google Maps, Instagram feeds, etc.). This content behaves as if you were visiting these third-party sites directly, which may collect data and use cookies in accordance with their own privacy policies.<\/p>\r\n\r\n  <h2>8. Your Rights<\/h2>\r\n  <p>In accordance with the GDPR and the French Data Protection Act, you have the following rights regarding your personal data:<\/p>\r\n  <table class=\"info-table\">\r\n    <thead><tr><th>Right<\/th><th>Description<\/th><\/tr><\/thead>\r\n    <tbody>\r\n      <tr><td>Right of Access (Art. 15)<\/td><td>Request a copy of your personal data<\/td><\/tr>\r\n      <tr><td>Right of Rectification (Art. 16)<\/td><td>Correct Inaccurate or Incomplete Data<\/td><\/tr>\r\n      <tr><td>Right to erasure (Art. 17)<\/td><td>Request the deletion of your data<\/td><\/tr>\r\n      <tr><td>Right to Restriction (Art. 18)<\/td><td>Temporarily restrict processing<\/td><\/tr>\r\n      <tr><td>Right to Object (Art. 21)<\/td><td>Object to the processing of your data<\/td><\/tr>\r\n      <tr><td>Right to Data Portability (Art. 20)<\/td><td>Retrieve your data in a structured format<\/td><\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n  <p>To exercise your rights: <a href=\"mailto:contact@adauraserenity-conciergerie.com\">contact@adauraserenity-conciergerie.com<\/a><\/p>\r\n  <p>All requests will be processed within one (1) month of receipt.<\/p>\r\n\r\n  <h2>9. Right to File a Complaint with the CNIL<\/h2>\r\n  <p>If you believe your rights have not been respected, you may file a complaint with the <strong>National Commission for Information Technology and Civil Liberties (CNIL)<\/strong> :<\/p>\r\n  <ul>\r\n    <li>Online: <a href=\"https:\/\/www.cnil.fr\" target=\"_blank\" rel=\"noopener\">www.cnil.fr<\/a><\/li>\r\n    <li>By post: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07<\/li>\r\n  <\/ul>\r\n\r\n  <h2>10. Policy Change<\/h2>\r\n  <p>AD Aura Serenity &amp; Co reserves the right to modify this policy at any time, particularly in the event of changes in laws or regulations. The date of the last update is indicated at the top of the page. We encourage you to check this page regularly.<\/p>\r\n\r\n  <div class=\"pc-footer\">\r\n    AD Aura Serenity &amp; Co \u2014 a simplified joint-stock company (SAS) with a share capital of \u20ac5,000 \u2014 SIREN 102 462 116 \u2014 VAT number FR53102462116<br>\r\n    455 Promenade des Anglais, 06200 Nice &mdash; <a href=\"mailto:contact@adauraserenity-conciergerie.com\">contact@adauraserenity-conciergerie.com<\/a>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>AD Aura Serenity &amp; Co Conciergerie Premium &mdash; C&ocirc;te d&rsquo;Azur Politique de Confidentialit&eacute; Derni&egrave;re mise &agrave; jour : 21 mai 2026 AD Aura Serenity &amp; Co accorde une importance particuli&egrave;re &agrave; la protection de vos donn&eacute;es personnelles et s&rsquo;engage &agrave; garantir un traitement confidentiel, s&eacute;curis&eacute; et conforme au R&egrave;glement G&eacute;n&eacute;ral sur la Protection des Donn&eacute;es [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"AD Aura Serenity &amp; Co","author_link":"https:\/\/adauraserenity-conciergerie.com\/en\/author\/dorsy-mattgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"AD Aura Serenity &amp; Co Conciergerie Premium &mdash; C&ocirc;te d&rsquo;Azur Politique de Confidentialit&eacute; Derni&egrave;re mise &agrave; jour : 21 mai 2026 AD Aura Serenity &amp; Co accorde une importance particuli&egrave;re &agrave; la protection de vos donn&eacute;es personnelles et s&rsquo;engage &agrave; garantir un traitement confidentiel, s&eacute;curis&eacute; et conforme au R&egrave;glement G&eacute;n&eacute;ral sur la Protection des Donn&eacute;es&hellip;","_links":{"self":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":18,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":3170,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/3170"}],"wp:attachment":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}