{"id":3126,"date":"2026-06-05T15:30:46","date_gmt":"2026-06-05T14:30:46","guid":{"rendered":"https:\/\/adauraserenity-conciergerie.com\/?page_id=3126"},"modified":"2026-06-10T09:33:23","modified_gmt":"2026-06-10T08:33:23","slug":"conditions-generales-de-vente-proprietaires","status":"publish","type":"page","link":"https:\/\/adauraserenity-conciergerie.com\/en\/conditions-generales-de-vente-proprietaires\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Vente \u2014 Propri\u00e9taires"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3126\" class=\"elementor elementor-3126\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7be7a9 e-con-full e-flex e-con e-parent\" data-id=\"c7be7a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-076acea elementor-widget elementor-widget-html\" data-id=\"076acea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n#cgv-proprio-wrap {\r\n  font-family: 'Georgia', 'Times New Roman', serif;\r\n  color: #1a1a2e;\r\n  max-width: 100%;\r\n  margin: 0 auto;\r\n  padding: 0 20px 80px;\r\n}\r\n#cgv-proprio-wrap .cgv-header {\r\n  border-bottom: 1px solid rgba(180,151,16,0.3);\r\n  padding-bottom: 32px;\r\n  margin-bottom: 40px;\r\n  text-align: center;\r\n}\r\n#cgv-proprio-wrap .cgv-brand { font-size: 13px; 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line-height: 1.7; font-style: italic; }\r\n#cgv-proprio-wrap .cgv-footer { margin-top: 48px; padding-top: 24px; border-top: 1px solid rgba(180,151,16,0.25); text-align: center; font-size: 12px; color: rgba(26,26,46,0.4); letter-spacing: 0.05em; line-height: 1.8; }\r\n#cgv-proprio-wrap .cgv-footer a { color: #B49710; text-decoration: none; }\r\n<\/style>\r\n\r\n<div id=\"cgv-proprio-wrap\">\r\n\r\n  <div class=\"cgv-header\">\r\n    <div class=\"cgv-brand\">AD Aura Serenity &amp; Co<\/div>\r\n    <div class=\"cgv-brand-sub\">Premium Concierge Services \u00b7 French Riviera<\/div>\r\n    <h1 class=\"cgv-title\">Terms and Conditions of Sale \u2014 Owners<\/h1>\r\n    <div class=\"cgv-version\">Version effective as of June 10, 2026 \u2014 SIREN 102 462 116<\/div>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-toc\">\r\n    <div class=\"cgv-toc-title\">Table of Contents<\/div>\r\n    <ol>\r\n      <li><a href=\"#part1\">Purpose and Scope<\/a><\/li>\r\n      <li><a href=\"#part2\">Services Offered<\/a><\/li>\r\n      <li><a href=\"#part3\">Obligations of the Owner<\/a><\/li>\r\n      <li><a href=\"#part4\">Compensation and Financial Breakdown<\/a><\/li>\r\n      <li><a href=\"#part5\">Distribution Platforms and Pricing<\/a><\/li>\r\n      <li><a href=\"#part6\">Internal Policies and Compliance<\/a><\/li>\r\n      <li><a href=\"#part7\">Term, Renewal, and TerminationTerm, Renewal, and Termination<\/a><\/li>\r\n      <li><a href=\"#part8\">Liability<\/a><\/li>\r\n      <li><a href=\"#part9\">Data Protection (GDPR)<\/a><\/li>\r\n      <li><a href=\"#part10\">Mediation and Disputes<\/a><\/li>\r\n    <\/ol>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part1\">\r\n    <h2><span class=\"art-num\">ART. 1<\/span> Purpose and Scope<\/h2>\r\n    <p>These General Terms and Conditions of Sale (GTC) define the terms of the relationship between AD Aura Serenity &amp; Co (SAS, RCS Nice 102 462 116, 455 Promenade des Anglais, 06200 Nice, hereinafter \u201cthe Conciergerie\u201d) and any property owner (hereinafter \u201cthe Owner\u201d) who entrusts their property to the Conciergerie for a short-term rental on the French Riviera.<\/p>\r\n    <p>AD Aura Serenity &amp; Co acts exclusively as a concierge service provider and operational coordinator. Under no circumstances does it engage in rental management activities as defined by the Hoguet Act, nor does it act as a substitute for a real estate agent. The Owner remains solely responsible for their property and for renting it out.<\/p>\r\n    <div class=\"cgv-notice\">AD Aura Serenity &amp; Co offers support, operational management, and monitoring of your property\u2014but not rental management as defined by regulations.<\/div>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part2\">\r\n    <h2><span class=\"art-num\">ART. 2<\/span> Services Offered<\/h2>\r\n    <p>As part of its support mission, the Conciergerie provides the following services, among others:<\/p>\r\n\r\n    <h3>2.1 Reservation Coordination<\/h3>\r\n    <ul>\r\n      <li>Publishing and optimizing listings on partner platforms (Airbnb, Booking.com) and on the Conciergerie\u2019s direct website<\/li>\r\n      <li>Synchronizing calendars via Smoobu to avoid double bookings<\/li>\r\n      <li>Dynamic pricing via PriceLabs (subject to the owner's approval)<\/li>\r\n      <li>Processing of Requests and Reservation Confirmations<\/li>\r\n    <\/ul>\r\n\r\n    <h3>2.2 Reception and Assistance for Travelers<\/h3>\r\n    <ul>\r\n      <li>Pre-arrival communication (access information, registration form, directions)<\/li>\r\n      <li>In-person or self-directed learning, depending on the organization<\/li>\r\n      <li>Traveler assistance available 7 days a week during your stay<\/li>\r\n      <li>Automatic confirmation, reminder, and thank-you messages<\/li>\r\n    <\/ul>\r\n\r\n    <h3>2.3 Operational Management<\/h3>\r\n    <ul>\r\n      <li>Coordinating housekeeping and preparing the accommodation between each stay<\/li>\r\n      <li>Replacing Household Linens and Basic Supplies<\/li>\r\n      <li>Monitoring and reporting any incidents or damage<\/li>\r\n    <\/ul>\r\n\r\n    <h3>2.4 Administration and Billing<\/h3>\r\n    <ul>\r\n      <li>Collection and Transmission of Police Records (Foreign Nationals)<\/li>\r\n      <li>Automatic Commission Billing via WooCommerce<\/li>\r\n      <li>Allocation and Disbursement of Funds via Stripe Connect<\/li>\r\n      <li>Financial Tracking in Airtable (available upon request)<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part3\">\r\n    <h2><span class=\"art-num\">ART. 3<\/span> Obligations of the Owner<\/h2>\r\n\r\n    <h3>3.1 Condition and Compliance of the Property<\/h3>\r\n    <p>The Owner guarantees that the property complies with current safety and habitability standards and has all the necessary authorizations for short-term rentals (registration number with the city hall, home insurance covering subletting, etc.).<\/p>\r\n\r\n    <h3>3.2 Access to Housing<\/h3>\r\n    <p>The Owner agrees to provide the concierge service with permanent access to the residence (keys, access codes) to enable the performance of the agreed-upon services.<\/p>\r\n\r\n    <h3>3.3 Information<\/h3>\r\n    <p>The Owner agrees to notify the Concierge Service as soon as possible of any event that may affect the availability or condition of the property (renovations, damage, sale, personal unavailability, etc.).<\/p>\r\n\r\n    <h3>3.4 Home Insurance<\/h3>\r\n    <p>The Owner agrees to maintain home insurance appropriate for short-term rentals that covers rental risks and damage caused by guests. The Concierge Service shall not be held liable for any lack of insurance.<\/p>\r\n\r\n    <h3>3.5 Specific Short- and Medium-Term Insurance<\/h3>\r\n    <p>The Owner agrees to purchase insurance specifically tailored to short- and medium-term rentals, covering property damage and consequential damages that may be caused by guests during their stay. This coverage is a prerequisite for renting out the property through the Concierge Service. AD Aura Serenity &amp; Co shall not be held liable for any claims arising in the absence of such coverage.<\/p>\r\n\r\n    <h3>3.6 Stripe Connect Account<\/h3>\r\n    <p>The Owner agrees to create and maintain an active Stripe Connect account to enable the direct transfer of funds owed to them. The Concierge Service does not handle travelers\u2019 funds.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part4\">\r\n    <h2><span class=\"art-num\">ART. 4<\/span> Compensation and Financial Breakdown<\/h2>\r\n\r\n    <h3>4.1 Pricing Structure<\/h3>\r\n    <p>The Conciergerie's fee is calculated based on the total amount of the reservation (including tax), excluding cleaning fees and the tourist tax, according to the following structure:<\/p>\r\n\r\n    <table>\r\n      <thead><tr><th>Position<\/th><th>Price Excluding Tax<\/th><th>Description<\/th><\/tr><\/thead>\r\n      <tbody>\r\n        <tr><td>Concierge Commission (Excluding Tax)<\/td><td>21&nbsp;%<\/td><td>AD Aura Serenity &amp; Co. Compensation Based on the Calculation Formula<\/td><\/tr>\r\n        <tr><td>Passenger service fees (excluding tax)<\/td><td>6,67&nbsp;%<\/td><td>Operational coordination fees retained by AD Aura<\/td><\/tr>\r\n        <tr><td>Applicable VAT<\/td><td>20&nbsp;%<\/td><td>Applied to commissions and service fees, excluding tax<\/td><\/tr>\r\n        <tr><td>Housekeeping fees (including tax)<\/td><td>Package<\/td><td>Depending on the accommodation (e.g., \u20ac115 including tax for \u201cSea la vie\u201d)<\/td><\/tr>\r\n      <\/tbody>\r\n    <\/table>\r\n\r\n    <h3>4.2 Basis for Calculation<\/h3>\r\n    <p>The basis for calculating commissions is the total amount of the reservation (including tax) minus the cleaning fee (including tax): <strong>Base Amount = Total Amount (including tax) \u2212 Cleaning Fee (including tax)<\/strong><\/p>\r\n\r\n    <h3>4.3 Example of a Breakdown<\/h3>\r\n    <p>Sur une r\u00e9servation de <strong>1,000 \u20ac (including tax)<\/strong> (cleaning fee of 115 \u20ac included):<\/p>\r\n    <table>\r\n      <thead><tr><th>Position<\/th><th>Amount<\/th><\/tr><\/thead>\r\n      <tbody>\r\n        <tr><td>Amount Received (Including Tax)<\/td><td>1&nbsp;000,00&nbsp;&euro;<\/td><\/tr>\r\n        <tr><td>Housekeeping fees (including tax)<\/td><td>&minus;&nbsp;115,00&nbsp;&euro;<\/td><\/tr>\r\n        <tr><td>Calculation Basis<\/td><td>885,00&nbsp;&euro;<\/td><\/tr>\r\n        <tr><td>Commission (excluding tax) (21%) + 20% VAT<\/td><td>&minus;&nbsp;222,93&nbsp;&euro;<\/td><\/tr>\r\n        <tr><td>Service fee excluding tax (6.67%) + 20% VAT<\/td><td>&minus;&nbsp;70,84&nbsp;&euro;<\/td><\/tr>\r\n        <tr><td><strong>Payout to the owner<\/strong><\/td><td><strong>591,23&nbsp;&euro;<\/strong><\/td><\/tr>\r\n      <\/tbody>\r\n    <\/table>\r\n\r\n    <h3>4.4 Payment Terms<\/h3>\r\n    <p>The payment is made automatically via <strong>Stripe Connect<\/strong> within <strong>7 working days<\/strong> upon receipt of payment from the traveller. A confirmation email detailing the breakdown is sent with each payment.<\/p>\r\n    <p>A monthly statement summarising the commissions due is sent to the Owner at the start of the following month, together with a secure payment link via Stripe.<\/p>\r\n    <p>For Booking.com bookings, payment is made once the Owner has actually received the funds, in accordance with the terms agreed with the platform.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part5\">\r\n    <h2><span class=\"art-num\">ART. 5<\/span> Distribution Platforms and Pricing<\/h2>\r\n\r\n    <h3>5.1 Platforms<\/h3>\r\n    <p>La Conciergerie publishes the landlord\u2019s listings on the following platforms: <strong>Airbnb<\/strong>, <strong>Booking.com<\/strong> and the official website <strong>adauraserenity-conciergerie.com<\/strong>. Further channels may be added with the Owner\u2019s consent.<\/p>\r\n    <p>Calendars are synchronised in real time via <strong>Smoobu<\/strong> to avoid any risk of double bookings.<\/p>\r\n\r\n    <h3>5.2 Dynamic pricing<\/h3>\r\n    <p>With the Owner\u2019s consent, the Concierge Service uses <strong>PriceLabs<\/strong> to optimise rates based on seasonality, demand and local events. A price range (minimum price, base price, maximum price) is set in agreement with the Owner.<\/p>\r\n\r\n    <h3>5.3 Direct bookings<\/h3>\r\n    <p>Bookings made directly via the Conciergerie website (using the Smoobu booking engine) are processed via Stripe Connect. This allows the owner to benefit from a lower commission compared to third-party platforms.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part6\">\r\n    <h2><span class=\"art-num\">ART. 6<\/span> Internal Policies and Compliance<\/h2>\r\n    <p>A set of house rules specific to the accommodation is drawn up in agreement with the Owner and sent to guests upon confirmation of their booking. It sets out, in particular, the timetables, rules of conduct, available facilities and the penalties applicable in the event of non-compliance.<\/p>\r\n    <p>The Owner is responsible for ensuring their property complies with regulations: registration with the local council, obtaining the compulsory registration number for short-term lettings, collecting and paying the tourist tax, and complying with the rules of the owners\u2019 association. The Concierge Service can assist the Owner with these procedures but does not assume any legal liability for them.s<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part7\">\r\n    <h2><span class=\"art-num\">ART. 7<\/span> Term, Renewal, and TerminationTerm, Renewal, and Termination<\/h2>\r\n\r\n    <h3>7.1 Duration<\/h3>\r\n    <p>The partnership is entered into for an indefinite period from the date of signature of the service agreement or acceptance of these Terms and Conditions.<\/p>\r\n\r\n    <h3>7.2 Termination<\/h3>\r\n    <p>Chacune des parties peut mettre fin au partenariat par notification \u00e9crite (email ou courrier recommand\u00e9) avec un pr\u00e9avis de <strong>30 calendar days<\/strong>. This notice period shall not apply in the event of serious misconduct on the part of either party.<\/p>\r\n    <p>In the event of termination at the Owner\u2019s initiative, bookings already confirmed prior to notification must be honoured until their expiry, unless otherwise agreed in writing between the parties. The Owner remains liable for the commissions relating to these bookings.<\/p>\r\n\r\n    <h3>7.3 Gross misconduct<\/h3>\r\n    <p>The following constitute serious misconduct justifying immediate termination without notice: refusal to pay, providing incorrect information about the condition of the property, or any behaviour that jeopardises the safety of travellers.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part8\">\r\n    <h2><span class=\"art-num\">ART. 8<\/span> Liability<\/h2>\r\n    <p>AD Aura Serenity &amp; Co acts as a service provider and operational coordinator. Its liability is limited to faults directly attributable to the services it provides.<\/p>\r\n    <p>The Owner remains solely responsible for the property\u2019s compliance with regulations, its suitability for habitation, its general condition and all legal obligations relating to its letting. The Concierge Service cannot be held liable for hidden defects, damage caused by guests, or decisions made by third-party platforms.<\/p>\r\n    <p>In the event of damage caused by a guest, the Conciergerie undertakes to initiate the relevant security deposit procedures (Stripe, Airbnb AirCover, Booking) and to assist the Owner with these arrangements.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part9\">\r\n    <h2><span class=\"art-num\">ART. 9<\/span> Data Protection (GDPR)<\/h2>\r\n    <p>The Owner\u2019s personal data is processed in accordance with the GDPR, solely for the purposes of the contractual relationship (invoicing, communication, operational monitoring). It is not sold on to third parties.<\/p>\r\n    <p>In accordance with the GDPR, you have the right to access, rectify, erase and object to the processing of your personal data. To exercise your rights: <a href=\"mailto:contact@adauraserenity-conciergerie.com\">contact@adauraserenity-conciergerie.com<\/a><\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"part10\">\r\n    <h2><span class=\"art-num\">ART. 10<\/span> Mediation and Disputes<\/h2>\r\n    <p>In the event of a dispute that cannot be resolved amicably, the parties agree to resort to mediation as a matter of priority before taking any legal action.<\/p>\r\n    <p><strong>CM2C<\/strong> &mdash; 49 rue de Ponthieu, 75008 Paris &mdash; <a href=\"https:\/\/www.cm2c.net\" target=\"_blank\" rel=\"noopener\">www.cm2c.net<\/a><\/p>\r\n    <p>Applicable law: French law. Competent court: Nice Commercial Court.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-footer\">\r\n    AD Aura Serenity &amp; Co &mdash; SIREN 102&nbsp;462&nbsp;116<br>\r\n    455 Promenade des Anglais, 06200 Nice<br>\r\n    <a href=\"mailto:contact@adauraserenity-conciergerie.com\">contact@adauraserenity-conciergerie.com<\/a> &mdash; +33&nbsp;(0)6&nbsp;67&nbsp;21&nbsp;42&nbsp;55<br>\r\n    <span style=\"font-style:italic;\">Version dated 10 June 2026<\/span>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>AD Aura Serenity &amp; Co Conciergerie Premium &middot; C&ocirc;te d&rsquo;Azur Conditions G&eacute;n&eacute;rales de Vente &mdash; Propri&eacute;taires Version en vigueur au 10 juin 2026 &mdash; SIREN 102&nbsp;462&nbsp;116 Sommaire Objet et p&eacute;rim&egrave;tre Services propos&eacute;s Obligations du propri&eacute;taire R&eacute;mun&eacute;ration et ventilation financi&egrave;re Plateformes de distribution et tarification R&egrave;glement int&eacute;rieur et conformit&eacute; Dur&eacute;e, reconduction et r&eacute;siliation Responsabilit&eacute; Protection des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-3126","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"AD Aura Serenity &amp; Co","author_link":"https:\/\/adauraserenity-conciergerie.com\/en\/author\/dorsy-mattgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"AD Aura Serenity &amp; Co Conciergerie Premium &middot; C&ocirc;te d&rsquo;Azur Conditions G&eacute;n&eacute;rales de Vente &mdash; Propri&eacute;taires Version en vigueur au 10 juin 2026 &mdash; SIREN 102&nbsp;462&nbsp;116 Sommaire Objet et p&eacute;rim&egrave;tre Services propos&eacute;s Obligations du propri&eacute;taire R&eacute;mun&eacute;ration et ventilation financi&egrave;re Plateformes de distribution et tarification R&egrave;glement int&eacute;rieur et conformit&eacute; Dur&eacute;e, reconduction et r&eacute;siliation Responsabilit&eacute; Protection des&hellip;","_links":{"self":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages\/3126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/comments?post=3126"}],"version-history":[{"count":29,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages\/3126\/revisions"}],"predecessor-version":[{"id":3466,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages\/3126\/revisions\/3466"}],"wp:attachment":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/media?parent=3126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}