{"id":3129,"date":"2026-05-21T09:05:13","date_gmt":"2026-05-21T08:05:13","guid":{"rendered":"https:\/\/adauraserenity-conciergerie.com\/?page_id=3129"},"modified":"2026-06-10T09:31:50","modified_gmt":"2026-06-10T08:31:50","slug":"conditions-generales-de-vente-voyageurs","status":"publish","type":"page","link":"https:\/\/adauraserenity-conciergerie.com\/en\/conditions-generales-de-vente-voyageurs\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Vente \u2014 Voyageurs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3129\" class=\"elementor elementor-3129\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-801296c e-con-full e-flex e-con e-parent\" data-id=\"801296c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2d0b96 elementor-widget elementor-widget-html\" data-id=\"c2d0b96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n#cgv-voyageurs-wrap {\r\n  font-family: 'Georgia', 'Times New Roman', serif;\r\n  color: #1a1a2e;\r\n  max-width: 100%;\r\n  margin: 0 auto;\r\n  padding: 0 20px 80px;\r\n}\r\n#cgv-voyageurs-wrap .cgv-header {\r\n  border-bottom: 1px solid rgba(180,151,16,0.3);\r\n  padding-bottom: 32px;\r\n  margin-bottom: 40px;\r\n  text-align: center;\r\n}\r\n#cgv-voyageurs-wrap .cgv-brand { font-size: 13px; 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}\r\n#cgv-voyageurs-wrap p { font-size: 14px !important; line-height: 1.85 !important; color: rgba(26,26,46,0.8) !important; margin: 0 0 14px !important; }\r\n#cgv-voyageurs-wrap ul, #cgv-voyageurs-wrap ol { padding-left: 20px; margin: 0 0 14px; }\r\n#cgv-voyageurs-wrap li { font-size: 14px; line-height: 1.85; color: rgba(26,26,46,0.8); margin-bottom: 6px; }\r\n#cgv-voyageurs-wrap table { width: 100%; border-collapse: collapse; margin: 16px 0; font-size: 13px; }\r\n#cgv-voyageurs-wrap thead tr { background: #0A1F44; color: #fff; }\r\n#cgv-voyageurs-wrap thead th { padding: 10px 14px; text-align: left; font-weight: normal; letter-spacing: 0.05em; font-size: 12px; }\r\n#cgv-voyageurs-wrap tbody tr:nth-child(even) { background: rgba(10,31,68,0.03); }\r\n#cgv-voyageurs-wrap tbody td { padding: 9px 14px; color: rgba(26,26,46,0.8); border-bottom: 0.5px solid rgba(10,31,68,0.07); }\r\n#cgv-voyageurs-wrap .cgv-notice { background: rgba(180,151,16,0.06); border-left: 2px solid #B49710; padding: 14px 18px; 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Co (SAS, RCS Nice 102 462 116, 455 Promenade des Anglais, 06200 Nice) provides booking and concierge services to travellers staying in the accommodation it manages on the C\u00f4te d\u2019Azur.<\/p>\r\n    <p>The properties on offer are registered in accordance with current regulations. For the property <strong>Sea la vie<\/strong> (185 Boulevard de la Madeleine, Building C, 06000 Nice), the registration number with the town hall is: <strong>06088041505DP<\/strong>.<\/p>\r\n    <p>Any booking made implies full and unconditional acceptance of these Terms and Conditions of Sale, as well as the house rules specific to the accommodation booked.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"vart2\">\r\n    <h2><span class=\"art-num\">ART. 2<\/span> Booking and payment<\/h2>\r\n    <p>Bookings can be made via the following channels: the Conciergerie\u2019s official website (<strong>adauraserenity-conciergerie.com<\/strong>) via a secure online booking engine (Smoobu), partner platforms (Airbnb, Booking.com) or by contacting the team directly.<\/p>\r\n    <p>Any confirmed booking constitutes acceptance of these Terms and Conditions and the house rules for the accommodation.<\/p>\r\n    <p>Payments are processed securely via Stripe Connect (credit card, Apple Pay). AD Aura Serenity &amp; Co does not collect, hold or handle travellers\u2019 funds in any way, apart from the commissions and service charges due to it.<\/p>\r\n\r\n    <h3>2.1 Service charges<\/h3>\r\n    <p>For direct bookings made via the website, a service charge of <strong>6.67% excluding VAT (i.e. 8% including VAT, at 20%)<\/strong> are applied to the total cost of the overnight stays. These charges cover operational coordination, 7-day-a-week support and concierge services.<\/p>\r\n\r\n    <h3>2.2 Cleaning costs<\/h3>\r\n    <p>A flat-rate cleaning fee is charged for each booking. The amount is shown at the time of booking, depending on the accommodation in question. For the accommodation <strong>Sea la vie<\/strong> In Nice, cleaning charges are <strong>\u20ac115 incl. VAT<\/strong>.<\/p>\r\n\r\n    <h3>2.3 Tourist tax<\/h3>\r\n    <p>A tourist tax is levied in accordance with the regulations in force in the local authority area. The amount is stated at the time of booking and is added to the cost of the accommodation.<\/p>\r\n\r\n    <h3>2.4 Optional services<\/h3>\r\n    <p>Additional services can be booked at the time of booking or during your stay, including:<\/p>\r\n    <ul>\r\n      <li>Early check-in (arrival before 3.00 pm) \u2014 <strong>\u20ac40 including VAT<\/strong>, subject to availability<\/li>\r\n      <li>Late check-out (departure after 11.00) \u2014 <strong>\u20ac40 including VAT<\/strong>, subject to availability<\/li>\r\n      <li>Romantic experiences &amp; birthday celebrations, beach equipment, baby facilities, grocery delivery, mid-stay cleaning, airport\/station transfers<\/li>\r\n    <\/ul>\r\n    <p>The team will confirm the availability of early check-in and late check-out after booking. No refund will be given if the service cannot be provided due to unavailability.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"vart3\">\r\n    <h2><span class=\"art-num\">ART. 3<\/span> Check-in and check-out times<\/h2>\r\n    <table>\r\n      <thead><tr><th>Event<\/th><th>Standard timetable<\/th><th>Paid option<\/th><\/tr><\/thead>\r\n      <tbody>\r\n        <tr><td>Check-in (arrival)<\/td><td>from 3.00 pm<\/td><td>Early check-in \u2014 \u20ac40 incl. VAT (subject to availability)<\/td><\/tr>\r\n        <tr><td>Check-out (departure)<\/td><td>before 11.00 am<\/td><td>Late check-out \u2014 \u20ac40 incl. VAT (subject to availability)<\/td><\/tr>\r\n      <\/tbody>\r\n    <\/table>\r\n    <p>Guests are asked to let us know their estimated time of arrival the day before their stay so that the team can make the necessary arrangements.<\/p>\r\n    <p>Any late check-out not agreed in advance may result in an additional charge equivalent to one full night\u2019s stay.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"vart4\">\r\n    <h2><span class=\"art-num\">ART. 4<\/span> Cancellation Policy<\/h2>\r\n    <div class=\"cgv-notice\">In accordance with Article L221-28(12) of the Consumer Code, accommodation bookings for specific dates are not covered by the statutory 14-day right of withdrawal.<\/div>\r\n    <p>The applicable cancellation terms are those set out at the time of booking on the platform used. In the case of a direct booking via the Conciergerie\u2019s website:<\/p>\r\n    <table>\r\n      <thead><tr><th>Time until arrival<\/th><th>Refund<\/th><\/tr><\/thead>\r\n      <tbody>\r\n        <tr><td>More than 7 days<\/td><td>Full refund, excluding service charges<\/td><\/tr>\r\n        <tr><td>Between 3 and 7 days<\/td><td>A 50% refund of the cost of accommodation<\/td><\/tr>\r\n        <tr><td>Moins de 3 jours \/ non-pr\u00e9sentation<\/td><td>No refund<\/td><\/tr>\r\n      <\/tbody>\r\n    <\/table>\r\n    <p>Service charges, cleaning fees and optional services that have already been paid are non-refundable in the event of cancellation.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"vart5\">\r\n    <h2><span class=\"art-num\">ART. 5<\/span> Passenger obligations<\/h2>\r\n\r\n    <h3>5.1 Maximum capacity<\/h3>\r\n    <p>The guest undertakes to comply with the maximum occupancy limit for the accommodation. The presence of any additional, undeclared guests (even on a temporary basis) is prohibited without prior written consent. Should it be found that this limit has been exceeded, the Conciergerie reserves the right to refuse access to any additional guests or to terminate the stay immediately without refund. A fixed compensation payment of <strong>\u20ac150 (including VAT) per night per additional guest<\/strong> will be applied (the absolute minimum of <strong>\u20ac500 (including VAT)<\/strong>), deducted from the security deposit or via a payment link.<\/p>\r\n\r\n    <h3>5.2 Noise nuisance<\/h3>\r\n    <p>The traveller undertakes to behave in a responsible and respectful manner. Noise nuisance is strictly prohibited, particularly between <strong>10.00 pm and 8.00 am<\/strong>. In the event of a complaint from neighbours or the property manager regarding noise, the tenancy may be terminated immediately and without refund.<\/p>\r\n\r\n    <h3>5.3 No smoking<\/h3>\r\n    <p>The inside of the property is strictly <strong>non-smoker<\/strong>. Smoking is permitted only on balconies, provided that the French windows are kept closed and an ashtray is used. Any breach of this rule will result in a fixed charge for cleaning and deodorising <strong>\u20ac200 (including VAT)<\/strong>.<\/p>\r\n\r\n    <h3>5.4 Energy savings and safety<\/h3>\r\n    <p>The guest undertakes to switch off energy-consuming appliances (air conditioning, heating) whilst away, to lock the doors and windows when leaving the premises, and to report any faults to the staff immediately.<\/p>\r\n\r\n    <h3>5.5 Celebrations and gatherings<\/h3>\r\n    <p>No party or gathering may be organised without the prior written consent of the Conciergerie.<\/p>\r\n\r\n    <h3>5.6 Pets<\/h3>\r\n    <p>Pets are not permitted, unless explicitly stated otherwise in the listing for the property in question.<\/p>\r\n\r\n    <h3>5.7 Departure \u2014 inventory<\/h3>\r\n    <p>At the start of the journey, the passenger is required to:<\/p>\r\n    <ul>\r\n      <li>Leaving the property before <strong>11.00 am<\/strong> (unless a late check-out has been agreed)<\/li>\r\n      <li>Empty the bins (including outdoor ashtrays) and place them in the bins provided for this purpose<\/li>\r\n      <li>Empty the dishwasher, wash the crockery and put it away in the cupboards<\/li>\r\n      <li>Please return the keys as instructed (to the secure box or left inside the property)<\/li>\r\n      <li>Make sure the property is properly locked<\/li>\r\n    <\/ul>\r\n    <p>In the absence of a joint inventory, any damage found after the occupant has left will be charged to the last occupant.<\/p>\r\n\r\n    <h3>5.8 Security deposit<\/h3>\r\n    <p>A security deposit may be required, depending on the accommodation and the length of stay. The amount will be specified at the time of booking. It will be refunded within <strong>7 days<\/strong> after departure, less the cost of any necessary repairs or replacements. Any damage may be charged via the platforms\u2019 procedures or via Stripe.<\/p>\r\n\r\n    <h3>5.9 Record form<\/h3>\r\n    <p>In accordance with French regulations, foreign nationals are required to complete a registration form (police registration form) prior to their arrival. A personalised link will be provided upon booking confirmation. A copy of your identity document (passport or national identity card) must be sent to the team before check-in.<\/p>\r\n\r\n    <h3>5.10 Travel insurance<\/h3>\r\n    <p>Travellers are strongly advised to take out cancellation insurance and holiday insurance covering any damage that may be caused to the rented property. AD Aura Serenity &amp; Co cannot be held liable in the absence of such cover.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"vart6\">\r\n    <h2><span class=\"art-num\">ART. 6<\/span> Services included<\/h2>\r\n    <ul>\r\n      <li>Personalised welcome (in person or self-service, depending on the organisation) with access details provided the day before arrival<\/li>\r\n      <li>Support available 7 days a week throughout your stay \u2014 +33 (0)6 67 21 42 55<\/li>\r\n      <li>Clean and fully equipped accommodation (linen, basic essentials)<\/li>\r\n      <li>Digital welcome booklet provided upon confirmation (practical information, access, facilities, recommendations)<\/li>\r\n      <li>Access information sent the day before your stay (transport, parking, access codes)<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"vart7\">\r\n    <h2><span class=\"art-num\">ART. 7<\/span> Liability<\/h2>\r\n    <p>AD Aura Serenity &amp; Co acts as an operational service provider and service coordinator. Its liability is limited to faults directly attributable to the services it provides.<\/p>\r\n    <p>The property owner remains solely responsible for the property\u2019s compliance with regulations, its fitness for habitation and its general condition. The concierge service cannot be held liable for hidden defects, equipment malfunctions or decisions made by booking platforms.<\/p>\r\n    <p>In the event of force majeure or exceptional circumstances rendering the accommodation unavailable, the Conciergerie undertakes to offer an alternative solution or to refund the full amount paid.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"vart8\">\r\n    <h2><span class=\"art-num\">ART. 8<\/span> Data Protection (GDPR)<\/h2>\r\n    <p>Travellers\u2019 personal data is processed in accordance with the General Data Protection Regulation (GDPR), solely for the purposes of managing their stay (booking, communication, invoicing, legal obligations). It is not sold on to third parties.<\/p>\r\n    <p>The data collected includes, in particular: surname, first name, contact details, identity document (for police records), and payment details (processed exclusively by Stripe).<\/p>\r\n    <p>In accordance with the GDPR, you have the right to access, rectify, erase and object to the processing of your personal data. To exercise your rights: <a href=\"mailto:contact@adauraserenity-conciergerie.com\">contact@adauraserenity-conciergerie.com<\/a><\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-section\" id=\"vart9\">\r\n    <h2><span class=\"art-num\">ART. 9<\/span> Mediation and Disputes<\/h2>\r\n    <p>In the event of a dispute that cannot be resolved amicably, the traveller may refer the matter to the consumer ombudsman free of charge:<\/p>\r\n    <p><strong>CM2C<\/strong> &mdash; 49 rue de Ponthieu, 75008 Paris &mdash; <a href=\"https:\/\/www.cm2c.net\" target=\"_blank\" rel=\"noopener\">www.cm2c.net<\/a><\/p>\r\n    <p>The European Commission also provides an online dispute resolution platform: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener\">ec.europa.eu\/consumers\/odr<\/a><\/p>\r\n    <p>Applicable law: French law. Competent court: Nice Commercial Court.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"cgv-footer\">\r\n    AD Aura Serenity &amp; Co &mdash; SIREN 102&nbsp;462&nbsp;116<br>\r\n    455 Promenade des Anglais, 06200 Nice<br>\r\n    <a href=\"mailto:contact@adauraserenity-conciergerie.com\">contact@adauraserenity-conciergerie.com<\/a> &mdash; +33&nbsp;(0)6&nbsp;67&nbsp;21&nbsp;42&nbsp;55<br>\r\n    <span style=\"font-style:italic;\">Version dated 10 June 2026<\/span>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>AD Aura Serenity &amp; Co Conciergerie Premium &middot; C&ocirc;te d&rsquo;Azur Conditions G&eacute;n&eacute;rales de Vente &mdash; Voyageurs Version en vigueur au 10 juin 2026 &mdash; SIREN 102&nbsp;462&nbsp;116 Sommaire Objet R&eacute;servation et paiement Horaires d&rsquo;arriv&eacute;e et de d&eacute;part Conditions d&rsquo;annulation Obligations du voyageur Services inclus Responsabilit&eacute; Protection des donn&eacute;es (RGPD) M&eacute;diation et litiges ART. 1 Objet Les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-3129","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"AD Aura Serenity &amp; Co","author_link":"https:\/\/adauraserenity-conciergerie.com\/en\/author\/dorsy-mattgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"AD Aura Serenity &amp; Co Conciergerie Premium &middot; C&ocirc;te d&rsquo;Azur Conditions G&eacute;n&eacute;rales de Vente &mdash; Voyageurs Version en vigueur au 10 juin 2026 &mdash; SIREN 102&nbsp;462&nbsp;116 Sommaire Objet R&eacute;servation et paiement Horaires d&rsquo;arriv&eacute;e et de d&eacute;part Conditions d&rsquo;annulation Obligations du voyageur Services inclus Responsabilit&eacute; Protection des donn&eacute;es (RGPD) M&eacute;diation et litiges ART. 1 Objet Les&hellip;","_links":{"self":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages\/3129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/comments?post=3129"}],"version-history":[{"count":30,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages\/3129\/revisions"}],"predecessor-version":[{"id":3462,"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/pages\/3129\/revisions\/3462"}],"wp:attachment":[{"href":"https:\/\/adauraserenity-conciergerie.com\/en\/wp-json\/wp\/v2\/media?parent=3129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}