AD Aura Serenity & Co attaches particular importance to the protection of your personal data and is committed to ensuring that it is processed confidentially, securely and in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
| Name | AD Aura Serenity & Co |
| Legal form | SAS with a share capital of €5,000 |
| Head office | 455 Promenade des Anglais, Immeuble Premier A, 06200 Nice |
| SIREN | 102 462 116 — RCS Nice |
| Intra-Community VAT | FR53102462116 |
| Editor-in-chief | Ms Audrey ESPOSITO, Chair |
| Website | adauraserenity-conciergerie.com |
| Contact | contact@adauraserenity-conciergerie.com |
| Phone | +33 (0)6 67 21 42 55 |
When you fill in a form on our website, we collect the following information: surname, first name, email address, telephone number and message. This data is used solely to respond to your enquiry.
Legal basis: legitimate interests (Article 6(1)(f) of the GDPR) and prior consent.
As part of your bookings, we process: contact details, stay details and payment information. Payments are processed by Stripe Connect — AD Aura Serenity & Co never has access to your credit card details.
Legal basis: performance of a contract (Article 6(1)(b) of the GDPR).
If you create an account on our website (WooCommerce), we will retain your profile information to make it easier for you to place future orders. You can request that your account be deleted at any time.
Our website uses cookies to improve your experience and measure visitor numbers. See the section 6. Cookies below.
If you leave a comment, we collect the data from the form, your IP address and your browser’s user agent (for spam detection). An anonymised version (hash) of your email address may be sent to Gravatar.
We recommend that you avoid uploading images containing EXIF location data (GPS), as this information may be downloaded by visitors to the site.
| Data type | Shelf life |
|---|---|
| Contact enquiries / forms | 3 years from the last contact |
| Données de réservation et de séjour | Duration of the relationship + 3 years (dispute resolution) |
| Accounting and tax data | 10 years (Article L.123-22 of the Commercial Code) |
| Comments and metadata | Time required to monitor communications |
| User accounts | Account activity period |
| Cookies and trackers | A maximum of 13 months (CNIL recommendation) |
| Sales lead data | 3 years from the last contact |
Your personal data is not sold, rented or passed on to third parties for commercial purposes. It may only be shared with:
Some of our service providers are based outside the European Union:
| Service Provider | Country | Purpose |
|---|---|---|
| Stripe | United States | Payment Processing |
| Google Workspace / Analytics | United States | Messaging, Statistics |
| Airbnb / Booking.com | United States | Booking platforms |
| Hostinger | Chypre (UE) | Website Hosting |
| Tidio | Pologne (UE) | Chatbot and Support |
These transfers are governed by the Standard Contract Clauses (SCC) adopted by the European Commission (Decision 2021/914), ensuring a level of protection equivalent to that applicable within the EU.
AD Aura Serenity & Co implements appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure:
These cookies are essential for the website to function. They do not require your consent.
| Cookie | Purpose | Duration |
|---|---|---|
| WordPress Session | Maintaining the Login Session | Session |
| WooCommerce Cart | Shopping Cart Memory | Session / 2 days |
| cookie_consent | Saving Your Cookie Preferences | 12 months |
| Remember Me | Persistent connection (if enabled) | 2 weeks |
| Cookie | Supplier | Purpose |
|---|---|---|
| _ga, _gid | Google Analytics | Anonymized audience measurement |
| Cookie | Supplier | Purpose |
|---|---|---|
| tidio_state | Tidio | Chatbot and Online Support |
| Instagram embed | Instagram / Meta | Viewing the Instagram Feed |
During your first visit, a banner will allow you to accept or decline non-essential cookies, in accordance with the CNIL's recommendations. You can change your preferences at any time by clicking the link “Cookie Settings” at the bottom of the page.
You can also configure your browser to block or delete cookies. Blocking certain cookies may affect the website's functionality.
The pages on this site may include embedded content (videos, Google Maps, Instagram feeds, etc.). This content behaves as if you were visiting these third-party sites directly, which may collect data and use cookies in accordance with their own privacy policies.
In accordance with the GDPR and the French Data Protection Act, you have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right of Access (Art. 15) | Request a copy of your personal data |
| Right of Rectification (Art. 16) | Correct Inaccurate or Incomplete Data |
| Right to erasure (Art. 17) | Request the deletion of your data |
| Right to Restriction (Art. 18) | Temporarily restrict processing |
| Right to Object (Art. 21) | Object to the processing of your data |
| Right to Data Portability (Art. 20) | Retrieve your data in a structured format |
To exercise your rights: contact@adauraserenity-conciergerie.com
All requests will be processed within one (1) month of receipt.
If you believe your rights have not been respected, you may file a complaint with the National Commission for Information Technology and Civil Liberties (CNIL) :
AD Aura Serenity & Co reserves the right to modify this policy at any time, particularly in the event of changes in laws or regulations. The date of the last update is indicated at the top of the page. We encourage you to check this page regularly.
